Shipping policy

Shipping Policy

Orders are processed within 3–5 business days, excluding weekends and holidays.

Shipping rates and delivery estimates are calculated at checkout.

Once your order has been shipped, you will receive a tracking number by email.

Shipping Responsibility

Once an order has been handed over to the shipping carrier, delivery times and handling are outside of our control. Sugarbun Squish is not responsible for delays caused by the shipping carrier, weather, holidays, customs, or other circumstances beyond our control.

Sugarbun Squish is not responsible for packages that are marked as delivered by the shipping carrier or for orders shipped to an incorrect address provided at checkout.

If your package is lost or delayed during transit, we recommend contacting the shipping carrier directly to file a claim. We are happy to assist by providing any available shipping information.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives with significant shipping damage, please contact sugarbunsquishycafe@gmail.com within 3 days of delivery with your order number and photos of the item, shipping box, and shipping label. We will review each case individually.