Refund policy

Return & Refund Policy

All sales are final once an order has been placed. We do not accept returns or exchanges for change of mind, unwanted items, or buyer's remorse.

All items are carefully inspected before packaging and shipment to ensure the correct product is sent and to check for significant damage.

Because our products are collectible licensed squishies, minor variations in color, paint, scent, texture, softness, slow-rising speed, packaging, or other manufacturer variations are normal and are not considered defects or eligible for a return, exchange, or refund.

Refunds

Refunds are only issued for approved claims involving significantly damaged, incorrect, or missing items.

If your refund is approved, it will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

Damages & Issues

Please inspect your order upon delivery and contact us within 3 days of delivery if:

  • Your item arrives significantly damaged.
  • You receive the wrong item.
  • An item is missing from your order.

To help us review your claim, please include:

  • Your order number.
  • Clear photos of the item.
  • Photos of the shipping box and shipping label.

If your claim is approved, we will provide a replacement, store credit, or refund, depending on the circumstances.

Questions

If you have any questions regarding your order, please contact us at:

sugarbunsquishycafe@gmail.com